Self Return & support

Not quite right? Let's sort it.

Tell us what's happened. We'll help you take the next step.

Request a return or refund

Submit your request online. Our team reviews it before approving a return or refund.

  1. 01

    Find your order

    Grab your order number and the email you used at checkout.

  2. 02

    Tell us what happened

    Choose the item and describe the defect. Let us know whether you prefer a refund or replacement.

  3. 03

    Get your next steps

    We review your request and email you with the decision and any return instructions.

Before you send it back

A little clarity goes a long way.

Our current policy accepts returns or exchanges only for defective items. Every request is reviewed against that policy.

  • Include your order number, item name and a clear description of the defect.
  • Wait for our instructions before sending anything back. A submitted request is not an approved return.
  • Refund eligibility is confirmed after the returned item has been examined. Bank processing times may vary.
Read the full refund policy

Need a human?

Missing an order number or have a different question? Send us a message.

support@fluffnstuf.com

Tell us about your order.

All fields are required. This form sends your request to our support team for review.

You can find this in your order confirmation email.
Please do not include card numbers or payment details. If photos are needed, our team will explain how to send them.

Sending this form does not issue a refund or create an approved return.

A few things you might be wondering.

Will my refund arrive straight away?

No. Submitting a request does not automatically issue a refund. The current policy provides for inspection and approval, and says the refund process generally commences within 7–14 business days. The time for funds to reach you also depends on the payment method and your bank.

Can I return something because I changed my mind?

The current store policy accepts returns or exchanges only if the item is defective. If you are unsure whether your issue qualifies, contact our team before sending the item back.

What if I cannot find my order email?

Check your spam or junk folder first. If you still cannot find it, contact support with the email used at checkout and the name on the order. Do not send card or bank details.

Parcel on the brain?

Find your delivery updates in Track Your Order.

Humans, here to help.

Questions, sizing puzzles or order hiccups? Talk to us.

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